Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ:UMPQ), announced that J.D. Power ranked the company highest in customer satisfaction for the Northwest region in its 2015 Retail Banking Satisfaction Study.
This is the second consecutive year Umpqua Bank has taken the top ranking and the third time since 2011.
“Umpqua’s culture is built around empowering our associates to go above and beyond to do what’s right for our customers and communities,” said Ray Davis, CEO of Umpqua Bank. “That’s what inspires each of us every day, and it’s an honor to receive this recognition, which reflects how our customers feel about our company.”
The 2015 U.S. Retail Banking Satisfaction Study is based on responses from nearly 80,000 retail banking customers regarding their experiences with their banking provider. The study reflects customer satisfaction with the retail banking experience across six factors including: account information, channel activities, facility, fees, problem resolution and product offerings. For more information, visit www.jdpower.com.
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation, and has locations across Idaho, Washington, Oregon, California and Northern Nevada. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. The company has been recognized for the past eight years in a row on FORTUNE magazine's list of the country's "100 Best Companies to Work For," and was recently named by The Portland Business Journal the Most Admired Financial Services Company in Oregon for the tenth consecutive year. In addition to its retail banking presence, Umpqua Bank owns Financial Pacific Leasing, Inc., a nationally recognized commercial finance company that provides equipment leases to small businesses.
Umpqua Holdings also owns a retail brokerage subsidiary, Umpqua Investments, Inc., which offers services through Umpqua Bank stores and in dedicated offices throughout Oregon. Umpqua's Wealth Management Division serves high net worth individuals and nonprofits by providing customized financial solutions and offerings. Umpqua Holdings Corporation is headquartered in Portland, Ore. For more information, visit http://www.umpquabank.com.
Katy Spaulding, 971-803-7030