Citizens Bank Launches Zelle® Person-to-Person Payments To Make Sending Money Easy For Customers

Citizens Bank today announced the launch of Zelle, to offer customers a fast, safe and easy way to make person-to-person (P2P) payments. Zelle allows funds to be sent from one bank account to another in minutes*, using only a recipient's email address or mobile number. Customer account information stays protected as neither party can see the other’s account information.

"The needs of our customers continue to evolve and we are pleased to leverage innovative digital technologies that create better end-to-end experiences in the areas that matter most," said Beth Johnson, chief marketing officer and head of virtual channels, Citizens Bank. "We want to be the first place our customers turn when they need to send or receive money, and becoming part of the Zelle Network® will allow us to deliver a convenient, user-friendly P2P payments experience.”

Citizens Bank customers can access Zelle through their mobile banking app or through online banking. After enrolling in Citizens Bank Online, enrolling in Zelle is easy. Using either the latest version of the Mobile Banking app* or Citizens Bank Online Banking, users can look for and select “Send Money with Zelle®.” From there, users can follow the enrollment steps. Consumers using Zelle can send money to almost anyone with a bank account in the United States who is registered with Zelle.**

This offering continues Citizens Bank’s digital innovations, having recently introduced a digital advisory service called SpeciFi® from Citizens Investment Services to offer customers integrated banking and digital investment services. The bank, through its partnership with Fundation, also recently announced a new digital lending capability available to small businesses.

About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $151.4 billion in assets as of September 30, 2017. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

*Wireless carrier, text, and/or data charges may apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC. **Must have a bank account in the U.S. to use Zelle. Transactions between enrolled Zelle users typically occur in minutes. If your recipient is not yet enrolled with Zelle, it may take between 1 and 3 business days after they enroll. At this time, Citizens Bank does not offer the option for customers to receive funds sent from an account with a financial institution that has not partnered with Zelle**.

Securities, Insurance and Investment Advisory Services offered through Citizens Securities, Inc. (“CSI”), also referred to as Citizens Investment Services. CSI is an SEC registered investment adviser and Member - FINRA and SIPC. 770 Legacy Place, MLP240, Dedham, MA 02026. (800) 942-8300. CSI is an affiliate of Citizens Bank, N.A. and Citizens Bank of Pennsylvania

SpeciFi℠ is made available through CSI. Portfolio management services are sub-advised by SigFig Wealth Management, LLC (“SigFig”), an SEC registered investment adviser. Financial advisors are employees of SigFig. SigFig is not an affiliate of CSI, Citizens Bank, N.A., or Citizens Bank of Pennsylvania

Banking products are offered through Citizens Bank. Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) and Citizens Bank of Pennsylvania (NMLS ID# 522615). Deposit accounts held at Citizens Bank, N.A. and Citizens Bank of Pennsylvania are separately insured. Member FDIC. Equal Housing Lender.

CFG-CNS
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Contacts:

Citizens Bank
Rory Sheehan, 781-655-3931
Rory.p.sheehan@citizensbank.com

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