Citizens Bank (“Citizens”) has been recognized as the top bank for customer experience in the 2018 Temkin Experience Ratings. Citizens ranked No. 1 out of 15 in banking and No. 2 out of 318 in the overall ratings, which include companies from a variety of industries.
“We are focused on delivering a great customer experience and on helping our customers reach their potential,” said Brad Conner, vice chairman and Head of Consumer Banking. “To receive this top ranking from Temkin is a real honor, and reflects well on the dedication of our Citizens colleagues and our approach to serving customers.”
The Temkin Experience Ratings are based on index of customer experience metrics gathered through a consumer survey about recent interactions with companies. For additional information on the 2018 ratings, please visit www.TemkinRatings.com.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $152.3 billion in assets as of December 31, 2017. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,300 ATMs and approximately 1,150 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.
Megan Griffin, 781-655-2418