Citizens Bank Achieves ‘Outstanding’ Community Reinvestment Act (CRA) Rating

Citizens Bank announced today that it has received a Community Reinvestment Act (CRA) rating of “Outstanding” from the Office of the Comptroller of the Currency (OCC) for its most recent examination period: January 1, 2012 to June 30, 2015. This upgraded overall rating included an “Outstanding” rating on the OCC’s Lending and Investment tests and a “High Satisfactory” on the agency’s Service test.

“Helping make our communities stronger is at the heart of our values, and we are pleased that the OCC recognized Citizens’ work to put the needs of all customers front and center,” said Bruce Van Saun, chairman and CEO of Citizens Financial Group. “We look forward to further advancing our efforts to make our communities even better places to live, work and play.”

Significant community achievements during the exam period which led to Citizens’ “Outstanding” rating include:

  • Citizens extended nearly $1.5 billion to developments in local communities in the form of debt and equity. Citizens’ participation in commercial economic development projects helps stabilize and revitalize neighborhoods while providing affordable housing.
  • Citizens loaned more than $1 billion to small businesses and to businesses in low- and moderate-income communities.
  • Citizens made more than $3.5 billion in mortgage loans to low- and moderate-income borrowers and to borrowers in low- and moderate-income communities.
  • As of June 30, 2015, more than 34 percent of Citizens branches were readily accessible to residents of low- and moderate-income communities.

For more information about Citizens’ community efforts and to view the 2017 Corporate Responsibility report, visit:

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $155.4 billion in assets as of June 30, 2018. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,300 ATMs and approximately 1,150 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at or visit us on Twitter, LinkedIn or Facebook.


Citizens Financial Group, Inc.
Frank Quaratiello, 617-725-5851

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